Call Center Course

At the end of the course, employees must be able to:

Valuing the Company’s image, based on the Customer Relationship;
Choose the most appropriate communication attitudes for each Customer Relationship situation;
Select different attitudes taking into account different situations;
Distinguish the main techniques in communication;
Define the line of response to conflict situations generated by the
Client;
Understand the management of a complaint as an opportunity for satisfaction;
Identify effective conflict response mechanisms;
Describe communication strategies in complaint management.